customer care specialist

Customer care specialist

• Employment Type : Full time.
• City: Riyadh.
• Years of experience: N/A.

We are looking for an enthusiastic CUSTOMER CARE SPECIALIST to assist our customers with technical problems when using our products and services.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Follow up with customers to ensure their technical issues are resolved
• Inform customers about new features or any needed updates.

Requirements

• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. Microsoft Office, CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English & Arabic (Speaking, Writing )
• Excellent communication and interpersonal skills
• Multi-tasking abilities
• Patience when handling tough cases
• work under compression work

Apply now!